DirectClaim: NGAUS/EANGUS's electronic filing process for TRICARE Supplement claims
Filing TRICARE Supplement claims is fast and easy with DirectClaim, another unique benefit to this TRICARE Supplement. With DirectClaim, you will not have to complete TRICARE Supplement claim paperwork after you access most of your eligible TRICARE benefits. You will be informed when your claim is filed electronically by a message on your TRICARE Supplement Explanation of Benefits (EOB) form.
Please be aware that some TRICARE Supplement claims cannot be processed electronically, such as any prescription claims and most Skilled Nursing or Skilled Nursing Facility, nursing home claims and claims filed from overseas. For these, you will need to submit paper claim filings to Mercer Consumer. Claim forms are accessible on the right-hand side of the page.
If a claim for service is submitted through DirectClaim and TRICARE has paid the provider(s) directly, any payment due under a TRICARE Standard Supplement will be paid directly to the provider(s). Under TRICARE Prime, most network providers require the patient's $12 co-pay at the time of the office visit, so the TRICARE Prime Supplement reimbursement of those Prime outpatient co-pays will be sent directly to the member. Only the Prime $12 co-pay for office visits will be reimbursed to the member. All other Prime co-pays will be reimbursed to the provider.
It's important to note that in order to ensure proper claim processing through the DirectClaim process, the TRICARE Supplement applicant’s/insured’s name must be provided exactly as it is on their military ID card. Social Security number is also required for this process. You may provide this information by calling the NGAUS/EANGUS Insurance Plans Administrator at 1-800-906-7610.
If you have any questions about DirectClaim, please call the NGAUS/EANGUS Insurance Plans Administrator at 1-800-906-7610 or email NGAUS.firstname.lastname@example.org.
Exclusions and Limitations Apply To Your TRICARE Supplement Coverage
Who Is Eligible for Coverage?
Active Duty Family Plan
Your spouse (under age 65) and unmarried dependent children under age 21 (age 23 if a full-time student) are eligible for coverage. All family members must be covered by TRICARE.
TRICARE Reserve Select Supplement Plan
You, your spouse (under age 65) and unmarried dependent children under age 21 (age 23 if a full-time student) are eligible for coverage. All family members must be covered by TRICARE Reserve Select and cannot be eligible for FEHBP or currently covered under FEHBP.
You, your spouse (under age 65) and unmarried dependent children under age 21 (age 23 if a full-time student) are eligible for coverage. All family members must be covered by TRICARE.
TRICARE Prime Supplement Plan
You, your spouse (under age 65) and unmarried dependent children under age 21 (age 23, if a full-time student) are eligible for coverage. All family members must be covered by TRICARE.
When Does Coverage Start And End?
Effective Date of Coverage
Your coverage will become effective on the first day of the month following the date your enrollment form is received. If you are confined in a hospital on the date you are to become covered under the policy, your coverage will be deferred until the first day after you are discharged.
Your coverage will remain in effect as long as you continue to pay your premiums when due, the group policy remains in force, and you remain eligible for coverage. Your coverage ends when you become eligible for Medicare, or you reach age 65 (unless you are not eligible for Medicare).
Extension of Benefits for Total Disability
If a covered person is Totally Disabled on the date his or her coverage ends, TRICARE supplement coverage will extend inpatient benefits until the date he or she is no longer Totally Disabled; or 90 days from the date his or her Inpatient Benefit ended, whichever is the first to occur. Outpatient Benefits under the Plan will continue up to 90 days from the date of termination. The continuation will only apply to expenses incurred for the injury or sickness that caused the total disability.
Pre-Existing Conditions Limitation
Any injury or sickness, whether diagnosed or undiagnosed for which any person proposed for coverage has received medical treatment or care within 6 months immediately preceding their effective date will not be covered (a) until that person has not received medical treatment or care for that condition during a period of 6 consecutive months (ending any time on or after the covered person’s effective date) or (b) until the coverage has been in effect for 6 months. New conditions will be covered immediately.
Nervous, Mental, Emotional Disorder, Alcoholism and Drug Addiction Limits
The coverage provided under the Inpatient Benefit of the TRICARE Supplement Plan for nervous, mental and emotional disorders, including alcoholism and drug addiction, is limited to:
a. 30 Inpatient treatment days for Covered Person age 19 or older; or
b. 45 Inpatient treatment days for a Covered Person under age 19; per Fiscal Year.
This Inpatient limit is based on the number of days TRICARE normally provides each Fiscal Year for such confinements.
In rare instances, TRICARE extends these daily limits. If this occurs, we will limit the number of days that we provide for such confinement to the lesser of:
a. the number of days TRICARE pays for such Inpatient treatment during the Fiscal Year; or
b. 90 Inpatient days per Fiscal Year.
The coverage provided under the Outpatient Benefit of the TRICARE Supplement Plan for:
a. nervous, mental, and emotional disorders; and
b. alcoholism and drug addiction; is limited to $500 during any Fiscal Year for all such disorders.
The Policy does not cover:
- injury or sickness resulting from war or act of war, whether war is declared or undeclared;
- intentionally self inflicted injury;
- suicide or attempted suicide, whether sane or insane (in Colorado and Missouri while sane);
- routine physical exams and immunizations, except when:
a. rendered to a child up to 6 years from his or her birth; or
b. ordered by a Uniformed Service:
1. for a Covered Spouse or Child of an Active Duty Member;
2. for such spouse or child's travel out of the United States due to the Member's assignment;
- domiciliary or custodial care;
- eye refractions and routine eye exams except when rendered to a child up to 6 years from the child's birth;
- eyeglasses and contact lenses;
- prosthetic devices, except those covered by TRICARE;
- cosmetic procedures, except those resulting from Sickness or Injury while a Covered Person;
- hearing aids;
- orthopedic footwear;
- care for the mentally incapacitated or physically handicapped if:
a. the care is required because of the mental incapacitation or physical handicap; or
b. the care is received by an Active Duty Member's child who is covered by the "Program for the Handicapped" under TRICARE;
- drugs which do not require a prescription, except insulin;
- dental care unless such care is covered by TRICARE, and then only to the extent that TRICARE covers such care;
- any confinement, service, or supply that is not covered under TRICARE;
- Hospital nursery charges for a well newborn, except as specifically provided under TRICARE;
- any routine newborn care except Well Baby Care, as defined, for a child up to 6 years from his or her birth;
- expenses in excess of the TRICARE Cap;
- expenses which are paid in full by TRICARE;
- any expense or portion thereof applied to the TRICARE Outpatient Deductible;
- that part of any Covered Excess Charges except as otherwise stated in the Supplement Benefits;
- treatment for the prevention or cure of alcoholism or drug addiction except as specifically provided under TRICARE and the Policy;
- any part of a covered expense which the Covered Person is not legally obligated to pay because of payment by a TRICARE alternative program; and
- any claim under more than one of the TRICARE Supplement Plans, or under more than one Inpatient Benefit or more than one Outpatient Benefit of the TRICARE Supplement Plans. If a claim is payable under more than one of the stated Plans or Benefits, payment will only be made under the one that provides the highest coverage, subject to the Pre Existing Condition Limitation.
This material explains the general purpose of the insurance described, but in no way changes or affects the policy as actually issued. In the event of a discrepancy between this brochure and the contract, the terms of the contract apply. Complete details are in the Certificate of Insurance issued to each insured individual.
This program is not available in all states.
This website explains the general purpose of the insurance described,
but in no way changes or affects the Policy as actually issued. Group
Policy AGP-5872 [Policy Form #SRP-1269 ASN (5872)] is issued in
Washington, D.C., and is subject to its laws. In the event of a
discrepancy between this website and the policy, the terms of the policy apply.
All benefits are subject to the terms and conditions of the policy.
Policies underwritten by the Hartford Life and Accident Insurance
Company detail exclusions, limitations, reduction of benefits and
terms under which the policies may be continued in full or
discontinued. Complete details are in the Certificate of Insurance
issued to the Insured individual and the Master Policy issued to the
policyholder. This program may vary and may not be available to
residents of all states. This program is currently not available to
residents of Montana.
Plan underwritten by Hartford Life and Accident Insurance Company,
Simsbury, CT 06089 and administered by Mercer Consumer, a service
of Mercer Health & Benefits Administration LLC; 12421 Meredith
Drive, Urbandale, IA 50398. For questions, please call 1-800-906-7610, or email
us at NGAUS.email@example.com
How to Apply
- Download and print the Enrollment Form for this plan.
- Send the completed Enrollment and initial payment to:
NGAUS/EANGUS Plan Administrator
P.O. Box 14464
Des Moines, IA 50306